We know buying a silk saree online is a considered decision. This guide answers the questions we hear most often. Have more questions? Write to us at support@teestaa.com.

Silk Authenticity

How do I know if a saree is pure silk?

The most reliable home test is the burn test: pull a few threads from an inconspicuous edge and hold a flame to them. Pure silk burns slowly, smells sweet like burnt hair, and leaves a crushable black ash. Synthetic fibres melt, smell like burning plastic, and leave a hard bead.

What types of silk does Teestaa carry?

• Pure Silk (Mulberry) – fine, lustrous, lightweight; ideal for daily and festive draping.
• Banarasi Silk – woven in Varanasi with zari brocade motifs.
• Bishnupuri Silk – from West Bengal; known for a matte finish and soft hand-feel.
• Tussar (Kosa) Silk – wild silk with an earthy, textured feel; natural irregularities in sheen are a characteristic, not a defect.

Fabric Care and Storage

How should I wash my silk saree?

Dry cleaning is recommended for Banarasi and heavily zari-worked sarees, as well as for plain and Bishnupuri silks. Gentle hand washing in cold water with a mild pH-neutral detergent is acceptable (but not recommended). Do not wring or machine wash. Dry in shade, direct sunlight fades dyes. Don't hang for drying; prefer to lay flat. We still recommend dry cleaning is the best way to maintain your pure silks.

How should I store a silk saree?

• Wrap in soft muslin or cotton cloth — never store in plastic, which traps moisture and causes yellowing.
• Refold along different crease lines every few months to prevent permanent fold marks.
• Keep neem leaves or cedar nearby as a natural moth repellent; avoid naphthalene mothballs which damage silk fibres.
• Store flat or rolled in a cool, dry place away from humidity.

Can I iron a silk saree?

Yes — use a low-heat / silk setting and iron on the reverse side while the fabric is slightly damp, or use a pressing cloth. Never use steam directly on zari borders, as it can tarnish the metallic thread. Dry cleaning recommended. 

Sizing and Specifications

What is the standard length and width of a saree?

Most sarees in our collection are 6.3 metres in length and 44–48 inches (112–122 cm) in width. Exact dimensions are listed on each product page.

Does the length include a blouse piece?

Most sarees include a matching blouse piece (approx. 0.7–1 m) within the total length, leaving approx. 5.5 m for draping. This is indicated on each product listing.

Do you offer blouse stitching?

We currently do not offer in-house stitching. The blouse piece is unstitched fabric ready for your tailor. Share the saree's fabric details with your tailor so they can choose the correct needle and lining.

Shipping and Delivery

How long does delivery take?

• Standard Shipping: 5–8 business days — free for orders above Rs. 1,199.
• Express Shipping: 1–2 business days — Rs. 199.

Orders are processed within 1–14 business days. During peak seasons processing may take longer; we will keep you informed via email.

Do you ship internationally?

We currently ship within India only.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number, active within 24 hours of dispatch.

Returns and Exchanges

What is your return policy?

We offer a 3-day return window from the date of delivery. The saree must be unworn, unwashed, with all tags attached, and in its original packaging. Made-on-demand sarees cannot be returned.

How do I start a return?

Initiate a return from your account or email us at support@teestaa.com within 3 days of receiving your order, with your order number and a description of the issue. We strongly recommend recording an unboxing video — this helps us resolve damage claims quickly. Items sent back without prior approval will not be accepted. Once the return is accepted, a delivery person will come to your doorstep to collect the product, kept in original packaging.

What if I received a damaged or wrong item?

Contact us immediately at support@teestaa.com with your order number and photos or a video of the issue. If you don't get a reply in 24 hrs, DM us on our socials.

How are refunds processed?

Approved refunds are credited to your original payment method within 10 business days. If 15 business days pass without a credit, please write to us.

Can I exchange a saree?

Return the original item (once approved) and place a new order for the preferred saree. Contact us first and we will hold the item for you if stock is limited.

Still Have Questions?

Reach us at support@teestaa.com or use the Contact Us form. We typically respond within 1-3 business days.